Track Order

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Find your order

Search with your Order ID, mobile number or tracking code.

How to track your order

Follow these three simple steps to see exactly where your parcel is.

1
Pick how to search
Use your Order ID from the confirmation message, the mobile number you gave at checkout, or the tracking code sent when your order ships.
2
Enter your details
Type it in the box above and press Track Order. Mobile numbers must be 11 digits, like 01XXXXXXXXX.
3
See the live status
View your progress, delivery updates, payment status and courier details in one place.

What each status means

Order placed
We’ve received your order and it is waiting for confirmation.
Confirmed
The seller has verified your items, and your payment if you paid online.
Packed
Your items are packed securely and are waiting for pickup by our courier partner.
Shipped
Your parcel is with the courier. A tracking code is now available for you.
On the way
The delivery rider is heading to your address. Please keep your phone nearby.
Delivered
Your parcel has been handed over. Thank you for shopping with CARTBOX!

Frequently asked questions

How long does delivery usually take?

Orders inside Dhaka are usually delivered within 1–3 working days, and orders to other districts within 3–5 working days. Delivery may take a little longer during public holidays, bad weather or big sales campaigns. Your estimated delivery time is always shown once your order is confirmed.

My payment shows “Pending verification”. What does that mean?

When you pay with bKash, Nagad or Rocket, our team checks your Transaction ID against the payment received. This normally takes a few hours during business hours. Once verified, the status changes to Paid automatically. If you chose “Pay Delivery Charge”, the remaining amount is paid in cash to the rider.

I can’t find my order. What should I do?

Please check that the order ID matches your confirmation message, or search with the mobile number you used at checkout. A tracking code is only created after your order is shipped, so it won’t work before that. If you placed the order just now, wait a few minutes and try again.

Can I change my address or cancel my order?

You can request a change or cancellation while your order is still Placed, Confirmed or Packed. Once it has been shipped, it can no longer be changed. Please contact our support team with your order ID as soon as possible.

What should I do when the rider arrives?

Please keep your phone switched on and have the exact amount ready if you have cash to pay. Check that the parcel is sealed and undamaged before accepting it. If something looks wrong, tell the rider and contact us right away, and don’t accept a damaged parcel.

Still need help with your order?

Our support team is happy to help. Please keep your order ID ready when you contact us.

📞 Call +880 1800-000000 💬 Help Center

🔒 Your details are safe📞 Hotline: +880 1800-000000💬 We’re here to help